Shipping Policy
Thank you for shopping at The Pet Village. We are committed to ensuring your pet supplies arrive safely and on time. Please review our shipping policy for details on processing times, shipping methods, and delivery estimates.
Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.
- You will receive an email confirmation with tracking details once your order has shipped.
- If we experience a high volume of orders, processing times may be delayed. We appreciate your patience
Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3-9 business days |
- Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Destinations
- We currently ship within the U.S. and Canada.
- We do not ship to P.O. boxes or APO/FPO addresses.
Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order through [Shipping Carrier Website] using the provided tracking number.
Lost or Delayed Shipments
- If your order is significantly delayed or lost in transit, please contact us at info@the-pet-village.com.
- We will work with the carrier to resolve the issue as quickly as possible.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos and your order number.
- We will provide a replacement or refund at no extra cost.
Contact Us
For any shipping-related questions, reach out to us at:
- Email: info@the-pet-village.com
We appreciate your business and strive to provide the best service possible!